Frequently asked questions

Got questions? We’ve got answers.

  • We have four in-person locations in Ann Arbor, Owosso, Swartz Creek, and Royal Oak, Michigan. We are also able to provide services to anyone in the state of Michigan through telehealth.

  • We understand life can be hectic. That's why we've designed our services to fit into your schedule, not the other way around. Online therapy is our go-to approach to support you in the best way possible!

    First things first: Find a comfortable, private spot to talk openly. All you'll need is a device with a camera, a microphone, and a stable internet connection.

    Rest assured, your privacy is our priority. We use a secure video conferencing platform to ensure our conversations remain confidential. While the format might be digital, the connection and impact are as real as they come.

    If you're not super tech-savvy, no worries! We offer technical support to make your experience smooth and stress-free.

  • Yes! We are so excited to offer in person appointments in four different locations. We have offices in Swartz Creek, Owosso, Royal Oak, and Ann Arbor.

  • In-Network Benefits

    Good news! We are in-network with Blue Cross Blue Shield, Aetna, United Health Care, and Priority Health. Insurance can be confusing, so we'll happily check your benefit coverage before your first appointment.

    Payment Methods

    We accept all major credit cards, Health Savings Account (HSA), and Flexible Spending Account (FSA) cards for your convenience.

    Out-of-Network Benefits

    Not seeing your insurance provider on our list? No worries! We're considered out-of-network with some other providers. Here's how it works:

    You pay the session fee directly at the time of service.

    We'll submit the claim on your behalf to your insurance provider (such as United HealthCare, Cigna, or Aetna).

    Any reimbursement will be paid directly to you by your insurance provider.

    How to Find Out Your Out-of-Network Benefits:

    Call the customer service phone number on your insurance card's back.

    Ask about your out-of-network benefits for an "In-Office Outpatient Psychotherapy Appointment" with CPT Code 90837.

    Find out how much you will be reimbursed per session.

    Inquire if any additional paperwork is needed for reimbursement.

    Private Pay

    Appointments start at $125 per session.

    However, your therapist’s rate may differ based on their specialty.

  • You and your therapist will spend time getting to know each other, discussing the history of what brings you to therapy, and the goals you’re hoping to achieve. We will discuss informed consent, confidentiality, and answer any questions you may have.

  • There is no right or wrong answer. Therapy is based on your individual needs and your goals, we normally work with clients for an average minimum of 6 months. Often we will start meeting weekly and then reduce sessions based on where you are at on your journey.

  • By law, if you're not using insurance or don't have any, healthcare providers must estimate the cost of medical services and items.

    You're entitled to a Good Faith Estimate that outlines the total anticipated cost of non-emergency services, along with any associated costs like diagnostic tests, prescription medications, equipment, and fees related to hospital care.

    Your right to receive this Good Faith Estimate in writing should be provided at least one business day before your scheduled service or item. Feel free to request a Good Faith Estimate from your healthcare provider—or any other provider you're considering—before scheduling a service.

Have more questions? Ready to get started?

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